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Privacy policy

Privacy policy

Personal Data Protection Policy

The websitehttps://www.monoseisgoumas.gr/ (hereinafter “monoseisgoumas.gr” or “website”) has been created by the private enterprise “Ioannis Goumas” (herein after “GOUMAS”) (VAT Reg. No. 047822510), which is based in Acharnes, Attica, for the purpose of providing information and/or services and/or products to website visitors/users.

GOUMAS is committed to protecting the personal data of the website’s visitors and users. For this reason, this Personal Data Protection Policy (hereinafter “Policy”) was created which describes and explains the types of personal data that GOUMAS collects from the website’s visitors and users, and how GOUMAS handles and processes these. GOUMAS declares that the personal data of the website's visitor / user of the website’s services will not be used for other purposes other than those mentioned in this Policy without their prior notice and, where required, without their consent.

 

Information concerning this Policy

 

This Policy applies only for the information that is provided while visiting and using the website. Unless otherwise stated in this Policy, the terms used in this Policy has the same meaning as the Terms of Use of the website. 

In the future, the website may provide additional uses and gain increased functionality. If this implies any change to the collection and processing method of your personal data, you will be provided with more information and addition terms in this Policy. Unless otherwise stated, every new website use / service that is introduced shall be subject to this Policy.

In the event that the use of any website service is governed by a specific personal data protection policy, this specific policy shall apply in conjunction with this Policy. In case of conflict or contradiction between the terms of this Policy and the terms of a specific policy, the terms of the specific personal data protection policy for each service shall prevail.  

The purpose of this Policy is:

  1. To ensure that you are aware of what personal data we collect about you, the reasons that we collect and process them, and with who we share them.
  2. To make clear the way with which we use the personal data you provide us.
  3. To explain your rights and choices in relation to your personal data that is collected and subject to processing while visiting or using the website. 

By visiting and using the website, you accept this Policy, you explicitly agree to the collection, use and processing of your Person Data (as defined below) in accordance with this Policy.

 

Definitions

 

“PERSONAL DATA” means any information relating to an identified or identifiable natural person (“data subject”). An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

“APPLICABLE PERSONAL DATA LAW” The (EU) General Data Protection Regulation 2016/679 and the community and national law on the protection of personal data and private life in electronic communications,  as applicable.

 

Purpose of the processing/legality

 

GOUMAS collects and processes data exclusively for the purposes of the legal and proper operation of the website and to offer website visitors and users the best possible experience.

The Personal Data of the website visitor and user are collected, retained in a file and are subject to processing by GOUMAS for the support, promotion and good performance of this website and the statistical processing of data for the improvement of the services provided.

Moreover, the purpose of the collection and processing is to provide specific services to website users upon their request and in particular to allow website users (a) to request a quote for GOUMAS services, (b) to contact GOUMAS on their own via the website, c) to request that GOUMAS contacts them via the website in order to schedule an in-person meeting, and d) to evaluate GOUMAS’ services. 

 

Personal data collection method

 

Some personal data is immediately provided by the website users, for example, when a user registers to a website service, and some data are indirectly recorded while visitors and users browse the website. 

 

Personal data that is collected and the why they are processed.

 

The personal data that is collected is further classified into data of ordinary visitors and data of users of website services, as follows:

(a) ORDINARY WEBSITE VISITORS:  

While browsing the website, data related to the usage of the website (“usage data”) are collected for website usage and monitoring analysis purposes and for improving the provided services. Usage data may include the IP address, the geographic location, the browser type and version, the operating system, the reference source (which page did you reach the website from), the duration of the visit, the pages displayed, and the website browser paths, as well as information related to the time, frequency and method of use of the website and its services by you. 

The above personal data of website visitors are limited to information that are required for the operation, security, and improvement of the website and services as well as the provision of the website services in accordance with the law on personal data.

 

(b) USERS OF WEBSITE SERVICES: 

In the context of using the website, personal data are collected and processed when a user expressed an interest in (a) requesting a quote for GOUMAS services, (b) to contact GOUMAS on their own via the website, c) to request that GOUMAS contacts them via the website in order to schedule an in-person meeting, and d) to evaluate GOUMAS’ services.

More specifically, in the above cases data may be collected which may also be personal data depending on the form that needs to be filled in each time for the provided service. In particular, as appropriate, the following applies:

  1. a) the user wishes to fill in the pre-printed form that is available on our website to ask for a quote from our company for a specific services. In this case, we ask the user to state their name and surname, email, telephone, as well as the area square meterage for which they require the quote; the user should choose the type of insulation that they desire.
  2. a) the user wishes to fill in the form that is available on our website to contact our company for any other reason. In this case the user is requested to state their name and surname, email, telephone and leave a message for us.
  3. c) the user wants us to call to schedule an in-person meeting in the event the answers to the frequently asked questions regarding insulation specifications do not suffice. In this case, the user is requested to state their full name, email and telephone.  
  4. d) the user wishes to fill in the form that is available on our website to send a review regarding our company’s services. In this case the user is requested to state their full name and email, and to write a comment.

In all the above cases, a-d, other than the above data, GOUMAS also collects the user’s IP address.

This website does not collect nor does it require special category data (sensitive personal data) to be shared.

The above personal data of users of the website services are used by GOUMAS for the purpose of contacting you (a) to provide you with the information that you requested, (b) for the issue that concerns you and which you included in your message to us, (c) to arrange an in-person meeting, and (d) to evaluate our services. 

 

Data recipients & transfer to third countries

 

The data recipients of the Services Users are 

(a) GOUMAS and its competent employees, who may process your personal data, strictly under the same terms and conditions that are specified in this Policy, which you consent to by browsing and using the website. Your data is securely kept and are not disclosed to third parts for any reason. 

(b) Contractors/third-party website providers who host, store, manage and maintain the website, its content and the data which are collected and any service providers (e.g., email services) that are used to contact you, where you have given your explicit consent for such communication. GOUMAS only uses third-party service providers who agree to use only the personal data that they are provided for the purpose they are provided and who agree and guarantee that all the processing is legal and comply with the provisions of the applicable personal data law.

GOUMAS does not sell, distribute or lease your personal data to third parties unless you have given your explicit consent or is required by law to disclose such data. More specifically, GOUMAS can reveal your personal data to third parties when this is necessary for creating, exercising or defending legal claims, either in the context of a court procedure or a summons of Competent Authorities or in an administrative or extra judicial procedure, or for the purpose of preventing or stopping an attack on its computer systems or networks or the protection of its rights or of ownership.

The server and the data centre that the website uses is located within the European Union, therefore it is obligated to comply with the provisions of the applicable personal data law.

Lastly, the website may contain links which redirect to third party websites.  GOUMAS does not review and is not liable for the privacy policy and the personal data protection practices of such websites. When you are redirected to such websites, this Policy does not apply and we recommend that you read the respective privacy policies for information on the collection and processing of your personal data by the above websites.

 

Security

 

For GOUMAS, the protection of the Personal Data of the visitors and users of the website and the respect of the privacy of the individual on the internet is an unquestionable commitment. All the necessary organisational and technical measures are taken to ensure the safety, availability, and validity of the personal data of the visitors and users of the website and for the protection any accidental or unlawful destruction, disclosure and other forms of unlawful processing.

It is ensured that your personal data is secure. In order to prevent the unauthorised access or disclosure, appropriate physical, electronic and administrative procedures have been put in place to safeguard the personal data that are collected.

The website uses the SSL (Secure Sockets Layer) protocol and consequently provides maximum possible security against personal data interception. This protocol is the global standard for certifying websites to network users and for encrypting data that are transferred between network users and web servers. In addition, the SSL protocol ensures that data that are transmitted within this system are not modified during transfer. 

 

Period of processing Personal Data

 

The storage and processing data of visitors and users of website services is done only as prescribed by law, or pursuant to your explicit consent for the time the is required to meet the purposes of the processing (as defined above), or until you disagree with your personal data being used by GOUMAS, or until you withdraw your consent. 

In particular, data is collected and processed to provide specific services to website users upon their request and in particular to allow website users (a) to request a quote for GOUMAS services, (b) to contact GOUMAS on their own via the website, (c) to request that GOUMAS contacts them via the website in order to schedule an in-person meeting; the users’ personal data will be retained in our archives until the provision of the specific services has been completed (provision of a quote to the user, response to the user, communication with the user following a request by the latter for an in-person meeting). In the event that the users’ personal data in collected and processed as part of the evaluation of our the services provided by GOUMAS, the users’ personal data shall be retained in our archives and/or will be published on the website for as long as we deem that it serves the purpose for which the evaluation was requested and under no circumstances for more than ten (10) years. 

If required by law or if personal data needs to retained for longer for the GOUMAS’ judicial claim or defence against legal claims, GOUMAS shall retain the personal data for a longer period.

 

Use of Cookies 

 

The website uses cookies to identify visits/ users. A cookie is a small text file which is placed in your computer’s hard drive and in particular in a file that is sent from the web server to a browser program and is stored by the browser program. The identifier is then sent back to the server every time that the browser asks for a page from the server. Cookies help in the analysis of web traffic or they inform us when you visit a specific website. Moreover, they allow us, among other things, to save your preferences and settings, they allow you to log in to our services; they contribute to the fight against hackers and analyse the performance of the website and its electronic services. We use cookies to find you when you visit the website and as you browse the website and to determine which pages of the website you visit, to help us analyse website traffic-related data and to improve the website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers informations related to the use of the website via cookies. The information that is collected in relation to our website is used to create reports regarding the use of our website. The collection and processing of data by Google Analytics is available here: www.google.com/policies/privacy/partners/.

We also use cookies to interface with the Facebook service and to share content, as well as to record the actions that may be taken by the website visitor through the Facebook pixel service.  Our website uses the "Custom Audiences" remarketing function by Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA, "Facebook"). Through this function which we have integrated into our electronic shop, the electronic shop visitor will receive targeted advertising on the Facebook network. Given that a direct connection is created with the Facebook servers when you visit our electronic shop, the Facebook server is updated about which of our web pages you visited. Facebook sends this information to your Facebook user account and when you visit Facebook, personalised ads will appear. You can deactivate the “Costume Audiences” remarketing function. You need to be connected to Facebook to do this. You can find more detailed information regarding the collection and use of data by Facebook and your privacy protection options in Facebook’s privacy policy. https://www.facebook.com/about/privacy/ .

Our website uses the online marketing program "Google AdWords", as well as conversion tracking. Google conversion tracking is a service that is managed by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, "Google"). If you click on an ad that is placed by Google, a cookie is placed on your computer for conversion tracking. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages on our electronic shop and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were redirected to this page. Every Google AdWords customer receives a different cookie. This means that there is no way that cookies can be tracked via the websites of AdWords customers. The information that is collected with the use of the conversion cookie help in the generation of conversion statistics. This allows us to find out the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified. You can also deactivate personalised advertising in the advertising settings on Google. For more information as well and Google’s personal data policy can be found at this address: https://www.google.de/policies/privacy/.

We use the “clickBRAINIAC” service in order to trace and prevent malicious acts on our website that seek to harm the services we offer to you. For more information regarding the clickBRAINIAC personal data policy, please visit this page: http://www.clickbrainiacs.com/terms-and-conditions/

All-in-all, cookies help us to provide you the best website, by allowing us to monitor which pages you consider useful or not. Under no circumstances does a cookie give us access to your computer or any information about you, except for the data you wish to share with us.

You can choose to accept or reject cookies. Most website browsers accept cookies automatically, but if you prefer you can usually modify your browser settings to reject cookies. The web pagewww.allaboutcookies.org offers good and simple instructions regarding cookie management for a variety of browsers. 

Cookie reduction may prevent you from taking full advantage of the website.

 

How to access and control your Personal Data

 

Further to a request, you will be provided with information on whether and which of your personal data are collected and processed (“right to access”). 

If you personal data is incorrect, you have the right: 

  • To ask for their rectification if they are inaccurate and/or missing (“right to rectification”) 
  • To request their deletion (“right to erasure”). GOUMAS will erase your personal data without undue delay pursuant to the terms and conditions of applicable law. GOUMAS can erase data only if there is no legal obligation or if it does not have an legitimate interest for their retention. Naturally, if the data of a website visitor or user are erased, then GOUMAS is unable to continue providing its services to this user when these require the use of the data in question. 
  • To request the right to restrict the processing of your personal data under the terms and conditions of the applicable law and to be informed prior to the lifting of this processing restriction.
  • To announce any correction, or erasure, or restriction of the processing of your personal data to each recipient to whom such data was disclosed, to the extent possible, and if this does not involve a disproportionate effort, as well as to be informed about these recipients.  
  • To receive your personal data in a structured, commonly used and machine-readable format, i.e., in electronic form, as well as the right to transfer it to another controller ("right to portability").
  • To object, at any time, to the processing of your personal data on grounds relating of your particular situation (“right to object”).
  • Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her. 
  • To withdraw consent for use of your personal data in the future, completely or partially. The withdrawal of your consent does not affect the legality of the processing based on your consent prior to its withdrawal. 

Lastly, pursuant to the applicable personal data law, you have the right to lodge a complaint to the Hellenic Data Protection Authority.

Please address these requests or other questions and comments regarding this Policy or the GOUMAS personal data protection practices via email to: dataprotection@monoseisgoumas.gr

or by post to the postal address: 

63 Aristotelous Street (formerly 31), 136 72 Acharnes, Attica 

GOUMAS is committed to protecting your personal data. If you have questions or comments regarding the GOUMAS’ handling of your personal data, please contact us at the addresses and details stated above. You can also use these addresses to notify us of any concerns you may have regarding compliance with this Policy. 

In the event that a user wishes to exercise any of the above rights, GOUMAS will review your request and will inform you of the action taken following the request without delay and in any event, within one month of the request being received. 

 

Changes to the current policy

 

From time to time, we reserve the right to update this Policy at any time without prior notification by posting the new version on the website. In accordance with this Policy, we will process data pursuant to the Policy that was in effect at the time you gave your consent to the processing of your personal data. If a significant amendment is made to the Policy, we will notify you accordingly, e.g., via a banner on the website. You should check this page from time to time for make sure that you are satisfied with any amendments to the current Policy and to carefully read any relevant notification that you receive. By continuing to use the website, you consent to the updated Policy. Use the “Last update” date of the current Policy to find out when the last amendment was made.

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